Delivery and Takeaway Policy

Takeaway Collection

Your order confirmation will provide an estimated collection time. Please provide your order number or name when collecting your food.

Collection times are estimates. During busy periods, preparation may take longer than expected.

Delivery Area

Delivery is available only to supported postcodes or areas shown during checkout. Availability, delivery fees and minimum-order requirements may vary according to location.

Delivery Information

You must provide a complete and accurate delivery address, including the postcode, apartment number, entry code and any necessary delivery instructions.

Please provide a telephone number on which you can be reached while the order is being prepared and delivered.

Estimated Delivery Time

Any delivery time displayed during checkout is an estimate rather than a guarantee. Order volume, traffic, weather, road conditions and other unexpected circumstances can cause delays.

Receiving Your Order

You or an authorised person must be available at the delivery address. If the driver cannot access the property or contact you, the order may be returned to the restaurant.

Because prepared food is perishable, a refund may not be available where delivery fails because the address or contact information was incorrect or nobody was available to receive the order.

Checking Your Order

Please check the order promptly after receiving it. Contact us as soon as possible if anything is missing, incorrect or damaged.

Food Storage

Prepared meals are intended to be eaten promptly. If food is not consumed immediately, follow appropriate food-storage and reheating precautions.